Privacy Policy

Effective Date: Feb 27, 2026

1. Who We Are

This loyalty program is provided by Bob's Burgers and powered by Flow Loyalty.

Flow Loyalty is configured and supported through Biz Boom Box, a white-label service of Arneeon Media. Bob's Burgers independently operates its own CRM account on this platform.

2. Who Controls Your Information

Bob's Burgers is the primary controller of customer information collected for its loyalty program.

Flow Loyalty, Biz Boom Box, and Arneeon Media act solely as service providers that process information only to operate the loyalty system on behalf of the business.

3. Information We Collect

Depending on what you provide, we may collect:

  • Name (if provided)

  • Mobile phone number

  • Email address

  • Loyalty points earned and redeemed

  • Reward activity

  • Communication preferences

We do not collect or store credit card information through the loyalty program.

4. How Information Is Used

Your information is used only to:

  • Allocate and track reward points

  • Process redemptions

  • Provide access to your loyalty dashboard

  • Send updates, specials, and promotional offers from the Participating Business

  • Maintain system integrity and prevent fraud

We do not use your information for unrelated marketing.

5. No Sale of Customer Data

Flow Loyalty, Biz Boom Box, and Arneeon Media:

  • Do not sell customer data

  • Do not rent customer data

  • Do not share customer data with unrelated third-party marketing vendors

Your information is used solely to operate the loyalty program for Bob's Burgers.

6. Service Providers

The platform may use secure third-party infrastructure providers (including CRM systems, hosting services, SMS gateways, and email delivery providers) solely to operate the loyalty system.

These providers are required to safeguard your information.

7. SMS Communications (TCPA Compliance – U.S.)

If you provide your mobile number and opt in to receive text messages, you consent to receive loyalty-related and promotional SMS messages from Bob's Burgers through automated technology where permitted by law.

  • Message frequency varies

  • Message and data rates may apply

  • Reply STOP to unsubscribe

  • Reply HELP for assistance

Consent is not a condition of purchase.

8. Email Communications (CAN-SPAM Compliance – U.S.)

If you provide your email address, you may receive loyalty updates and promotional emails from Bob's Burgers.

  • Marketing emails will include an unsubscribe link

  • You may opt out at any time

  • Emails will clearly identify the sender

9. Data Security

We use commercially reasonable safeguards, including encrypted transmission and controlled access.

However, no online system can guarantee absolute security.

10. Your Rights

You may:

  • Request access to your information

  • Request correction of inaccurate data

  • Withdraw consent to communications at any time

Please contact the Participating Business directly for data requests.

11. Contact

For privacy-related questions:

Email: [email protected]
Website: https://flowloyalty.com